Terms of Service
Updated · March 13, 2026
These terms govern your use of ShambAssist—the platform, hardware, and services operated by Spiderbit Ltd (“we”, “our”). By creating an account or using any part of the service, you accept these terms.
Eligibility and accounts
You must be at least 18 and legally able to enter into binding agreements. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
License to use the platform
We grant you a limited, non-exclusive, non-transferable license to access the platform and apps for your own farm or business operation, subject to these terms and any subscription you have purchased. Reverse engineering, scraping, or sub-licensing the platform is not permitted.
Hardware
Hardware sold or leased remains in our title until full payment in the case of purchase, and remains our property in the case of lease. We provide a 24-month warranty against manufacturing defects and offer paid maintenance plans for ongoing service.
Subscriptions and billing
Subscriptions are billed monthly or annually as selected. Fees are non-refundable except where required by law. We may adjust pricing with 30 days’ notice; you may terminate before the new pricing takes effect.
Acceptable use
You agree not to use the platform to violate the law, infringe rights, transmit harmful code, or interfere with the integrity of the service. We may suspend access for material breach and will give reasonable notice except where immediate suspension is necessary.
Data ownership
Farm data you generate using the platform belongs to you. We process it under the terms of our Privacy Policy to operate, secure, and improve the service.
Warranty disclaimer
Except as expressly stated, the platform is provided “as is” without warranties of any kind. AI-driven recommendations are advisory; final agricultural decisions remain with you.
Liability
To the maximum extent permitted by law, our aggregate liability for any claims arising from the service is limited to the fees paid by you to us in the twelve months preceding the claim.
Termination
You may cancel at any time via the platform or by emailing support. We may terminate or suspend your account for material breach. Upon termination, you may export your data for 90 days, after which it may be deleted.
Governing law
These terms are governed by the laws of the Republic of Rwanda. Disputes will be resolved in the courts of Kigali, except that we may seek injunctive relief in any jurisdiction where infringement occurs.
Contact
Spiderbit Ltd · Kigali, Rwanda · info@shambassist.com.